Shipping & Returns

Australian Shipping
We use Australia Post to deliver our products to your door. If you would like your items registered please let us know at checkout as it will be an extra $3.00 on top of postage. Shipping to Australia is as follows:

Orders less than $100 - postage is $12.50

Orders $101 to $200 - postage is $17.50

Orders $201 to $350 - postage is $23.00

Orders $351 and above - postage is $28.00

We at Maad Candles take great care in packaging our items safely for shipment so they arrive in the same condition as they have left us.  However we take no responsibility for lost, stolen or damaged parcels or items due to Australia Post mishandling.

All personalised orders i.e Candles and Guestbooks  will be shipped 5-6 working days after payment has been cleared.   All other Giftware please allow 2-3 working days after payment has been cleared for items to be shipped.

Christening stoles please allow two weeks to make and then send off. If you need stoles urgently before the two weeks there will be an additional charge. 

Bomboniere will be shipped 8-10working days after money has been cleared. If it is a larger order please allow longer for bomboniere to be completed.

Knitwear, please allow approx. 15 days for items to be completed.

We can often meet your requests for quicker turn-over times for items.  However, please confirm this with us at Maad Candles & Giftware prior to purchasing to see if this is possible.

If we are unable to fulfill any part of your order due to out of stock, we will not backorder.  A refund for out of stock item will be given.  We can arrange for an email to be sent to advise you of item back in stock.

International Shipping:

We request all international buyers to email us for a shipping quote prior to purchasing.

Refunds Policy
Refunds will only be considered for a faulty item by manufacturer.  Please unpack items carefully and advise us of any faults within 2 days of delivery.  Return  freight charges are at the returnee’s responsibility not ours.  Any item will be returned in its original packaging and in it’s original undamaged state.
No refunds will be given on personalised items.

facebook  paypal
Your IP Address is:
Copyright © 2021 Maad Candles & Giftware.